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Help us help you faster... Before contacting us for support, please check the other Support Center pages to see if your question has already been answered. When you do contact us, please try to have the following information ready:
- Grass Valley product name and if possible, the software release/hardware driver version number (where applicable)
- Operating system (e.g. Windows 2000, Windows XP, Mac OS X)
- Motherboard make and model
- Amount of RAM in your system
- Description of the problem and how to reproduce it
You must have a GV Desktop User Account and be logged in to access the Full Support Web-mail form.
If you do not have one, set up a new GV Desktop User Account – you do not need to be a Grass Valley product owner to have a GV Desktop User Account, and you can rest assured that the information you provide will never by sold or shared with a third party without your consent.
If you are already logged in, just click on Contact Support, complete and submit the form, and your Grass Valley Desktop Technical Support team will respond as quickly as possible, during their business hours. (To view the business hours for your team, choose your nearest Regional Sales Office from the Contact page.)
Note that if you are not logged in, clicking on Contact Support will display the main Contact page, not the Web-mail form.
If you prefer to contact Grass Valley by postal mail or by telephone, choose your nearest Regional Sales Office from the Contact page.
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