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For full support, please log in to your GV Desktop User Account.
Or, if you have not yet established a GV Desktop User Account, the Support Center gives you access to a variety of valuable resources:
- ABOUT GV DESKTOP USER ACCOUNTS explains the benefits of having a GV Desktop User Account – even if you are not a existing product owner.
- HOW TO GET SUPPORT offers tips for getting the Support you need, quickly and easily.
- SUPPORT DOCUMENTS provides some helpful "How To" training documents for both current and legacy Grass Valley (Canopus) products, an archive of common troubleshooting procedures, and device driver install/uninstall notes.
- HARDWARE COMPATIBILITY is an index of commonly available motherboards, video cards, camcorders, decks and other peripheral and integral components that do—or do not—work with our products.
- WARRANTY describes our hardware and software warranties, tells you how to transfer the warranty if you sell your product, and provides a link to an explanation of our Return Policy.
- SUPPORT FAQ offers answers to frequently asked questions.
- CONTACT SUPPORT directs you to the Contact page for your Regional Sales Office or, if you are logged in to your GV Desktop User Account, provides a convenient Web-mail form that will help your Technical Support team help you faster.
When you are logged in to your GV Desktop User Account, you can:
- UPDATE your GV Desktop User Account Profile
- REGISTER a new product
- SUBSCRIBE to Grass Valley News or change your Subscriptions preferences
- DOWNLOAD Free Demo Software
- DOWNLOAD the Software Updates, Drivers, Plug-ins, Utilities and Documentation for which you are eligible, based on the products that you have registered online, in your GV Desktop User Account
- CONTACT your Technical Support team directly, via e-mail, using the convenient Full Support Web-mail form
If you do not have one, set up a new GV Desktop User Account – you do not need to be a product owner to have a GV Desktop User Account, and your information will never be sold or shared with a third party without your consent.
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